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Employability Skills
FY->Module-11 : Customer Service
Set 3
Set 3
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Q6420
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Probing for customer needs means ________.
A
To celebrate with customers
B
Get angry with the customer
C
To ask customers what they need
D
To give discount
Q6421
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Caring for customers is key to growing your business. What does this mean?
A
Care for what customers want
B
Care for customers when they are sick
C
Care for customers at their home
D
Care for keys
Q6422
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___is a way to understand the customer's needs and emotions by asking questions.
A
Apologising
B
Probing
C
Explaining
D
Assuming
Q6423
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Tapsi is at a clothes shop to buy a gift for her friend. She can't decide which clothes to pick. How can the salesperson help Tapsi?
A
By asking open questions
B
By asking probing questions
C
By asking closed questions
D
By asking open, probing and closed questions
Q6424
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Sudha buys vegetables from Karthik's shop. She is happy with the quality and prices. She can help Karthik's business improve by _____.
A
Sharing good words about the shop
B
Watching the shop
C
Hating Karthik
D
Buying vegetables from other shop
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