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Study MCQ
Employability Skills
FY->Module-11 : Customer Service
Set 5
Set 5
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Q6430
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Customers sharing their experience and opinion about a product is called _____.
A
Customer Support
B
Customer Feedback
C
Customer Probing
D
Customer ID
Q6431
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Closing sales technique is an essential skill for a _____.
A
Sales person
B
Child
C
Manager
D
Clerk
Q6432
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Now or never close, summary close and question close are 3 important _____.
A
Opening techniques
B
Probing techniques
C
Closing Techniques
D
Discount
Q6433
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A hotel asked its customer's to fill customer satisfaction survey. What are they trying to do?
A
Sell more hotels
B
Collect customer feedback
C
Advertise their hotel
D
Promote their hotel
Q6434
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Sales person tells the customer 'the offer exists today only'. This sales technique is called____________.
A
Now or never close
B
Summary close
C
Question close
D
Opening technique
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