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Study MCQ
Employability Skills
FY->Module-11 : Customer Service
Set 2
Set 2
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Q6415
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A dissatisfied customer means ________.
A
Happy customer
B
Beautiful customer
C
Unhappy customer
D
Old customer
Q6416
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A customer who buys a product for the first time is a___?.
A
Bargaining customer
B
Vendor
C
New customer
D
Researching customer
Q6417
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Loyal Customers are those who ________.
A
Keep coming back to the same shop
B
Hate the shop
C
Buy a product/a service for the first time
D
Ask for more discount
Q6418
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Ravi has a customer who bargains a lot. The customer wants to buy a dress that costs 500 rupees but only wants to pay 300 rupees. What should Ravi do?
A
Tell the customer to go away
B
Give the dress for 300 rupees
C
Talk to the customer and sell the dress for 400 rupees
D
Do nothing
Q6419
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Meena sells milk packets. One day, she got a dissatisfied (unhappy) customer because the milk was spoilt. What should Meena NOT do now?
A
Say sorry to the customer
B
Quickly give another packet of milk
C
Make sure the customer is happy
D
Get angry with the customer
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