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Study MCQ
Employability Skills
FY->Module-11 : Customer Service
Set 4
Set 4
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Q6425
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Why is it important to use selling techniques?
A
To look confident
B
To make friends with customers
C
To have fun
D
To connect with customers & make sure they make a purchase
Q6426
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__________is a sales technique that aims to market additional products to the customers.
A
Probing
B
Cross selling
C
FAB
D
Lying
Q6427
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FAB means _____?
A
Features, Advantages, Benefits
B
Features, Advices, Benefits
C
Five, Advertisements , Boards
D
Festival, Adventure, Behalf
Q6428
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Swati needs to sell a laptop. She can use the _________technique to sell it.
A
FAB
B
TAB
C
Cross selling
D
Probing
Q6429
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Smitha needs to sell a mobile phone. She is writing down the advantages and benefits of the different phones. She is writing a ___?.
A
Financial statement
B
Service statement
C
FAB statement
D
Bill
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