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Study MCQ
Employability Skills
FY->Module-11 : Customer Service
Set 1
Set 1
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Q6410
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A person who buys a product is a _____.
A
Student
B
Customer
C
Seller
D
Servicer
Q6411
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What is the service given to the customer before, during or after a purchase called?
A
Customer service
B
Auto Service
C
Management Service
D
None of these
Q6412
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What does the growth of a business depend on?
A
How you talk to cusomers
B
How you take feedback from customers
C
How you help customers
D
All of these
Q6413
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Harish has taken up his family business of ironing clothes. His customers are not happy with the service. What should Harish do to make his business better?
A
Increase the cost
B
Give better customer service
C
Stop the business
D
Change the business
Q6414
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Pushpa and Kavya have opened a shop for baby clothes in Bangalore and Chennai. Bangalore outlet is gaining more popularity and profit? What might be the reason?
A
Good customer relationship in Bangalore shop
B
Chennai is very hot
C
There are more babies in Bangalore
D
No reasons
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