Quiz Questions - ITI Quiz - 06-Apr-2026 01:30 PM

Question 1 1 Marks

What are the duties of an entrepreneur?

A

Talking to customers

B

Managing finances and budgets

C

Managing the business

D

All of these

Question 2 1 Marks

_____ cost increases or decreases depending on how much we produce or sell.

A

Variable

B

Fixed

C

Total

D

Maintenance

Question 3 1 Marks

An Entrepreneur needs to maintain good ________? with his customers.

A

Communication

B

Relationship

C

Behavior

D

Friendship

Question 4 1 Marks

Raju wants to start a Textile shop. What should he do first?

A

Rent a Shop

B

Purchase New Fabrics

C

Prepare a Business Plan

D

Hire Staff

Question 5 1 Marks

Total cost is equal to ?

A

Variable Cost + Discount

B

Investment + Fixed Cost

C

Variable Cost + Fixed cost

D

Fixed Salary + ROI

Question 6 1 Marks

Product and service are two things that can be sold. Product is what can be seen, touched and used. Service is what we ______?.

A

Buy from vegetable shop

B

Feel, Experience and Enjoy

C

Pay with Gpay

D

Do not enjoy

Question 7 1 Marks

Tom wants to start a shop for selling books, pens etc. Which is the best location to have his shop?

A

Near college and schools

B

Near the river

C

At his house

D

Near fish market

Question 8 1 Marks

_____ is the ministry in the Govt. of India that forms and implements the rules and regulations for enterprises in India.

A

MSDE

B

MSME

C

NIMI

D

DGT

Question 9 1 Marks

Self - Employment means _____.

A

Working for an employer at a fixed monthly income

B

Freelancing or running a business rather than working for an employer

C

Selling food items

D

Only focusing on earning profits

Question 10 1 Marks

A ______is a new business, which later grows into a big company

A

NSIC

B

Parlours

C

Hotels

D

Start Up

Question 11 1 Marks

Select the example of a product from the options.

A

Home painting

B

Parlour service

C

Shirt

D

Bike repair

Question 12 1 Marks

Which among the following is not a part of 7P's of marketing.

A

Product

B

Packaging

C

Price

D

Pickles

Question 13 1 Marks

Rahim is filing tax for the first time for his business. Which of these elements are NOT needed for filing tax?

A

Birth Certificate

B

PAN Card

C

Aadhar Card

D

Income Tax Return

Question 14 1 Marks

Entrepreneurs learn from their success as well as their ______?.

A

Failures

B

Friends

C

Profit

D

Business Pitch

Question 15 1 Marks

A good business idea should be__________.

A

very common

B

a short term plan

C

very expensive to start a business

D

unique, sustainable & low on investment

Question 16 1 Marks

A good business idea for a young or new entrepreneur should be sustainable. This means____________.

A

It is easy to use

B

It has many details

C

It has budget

D

It is planned for the present and future business growth

Question 17 1 Marks

The secret to growing your business is to choose the right _____ to support your growth

A

Clothes

B

Family

C

Friends

D

Team

Question 18 1 Marks

An Entrepreneur can help the society by_____________.

A

Seeking new opportunities

B

Marketing the product

C

Working with a team

D

Creating job opportunities

Question 19 1 Marks

Lakshmi plans to start a beauty parlour. What kind of information should she NOT collect in the Market Scan?

A

Information on clothes and shoes

B

Information on types of customers

C

Information on cost of materials for the beauty parlour

D

Information on shop location and rent

Question 20 1 Marks

Roopa wants to start a new business. But she is not sure which product she should choose to start her business. What will be her basic research to finalize her product?

A

Loan from Banks

B

Buying products from others

C

Search how to advertise the product

D

Reserach on products & services that customers are currently using

Question 21 1 Marks

Price is an improtant part of marketing. Price means______________

A

Marketing

B

Rate of a product in rupees

C

Promotion

D

Raw Materials

Question 22 1 Marks

Select the example of a service from the options.

A

Masala Dosa

B

Mobile Repair

C

Water Bottle

D

Chicken Kebab

Question 23 1 Marks

Pawan operates a small AC service business with three employees, offering AC installation and repair. Over the next five years, he plans to expand the business to another city. Pawan is a / an____.

A

Entrepreneur

B

Contractor

C

Intern

D

Self-employed person

Question 24 1 Marks

Unique Selling Proposition or USP of a business plan refers to__________.

A

A special budget for the business

B

A new customer for the business

C

A special or different idea for a business

D

An old business is updated

Question 25 1 Marks

Shilpa wants to start a soap-making company. What kind of questions should she NOT ask her customers?

A

Which types of soaps do you buy?

B

Do you like to eat chats?

C

How much do you pay for soap?

D

Do you use soap?

Question 26 1 Marks

Smitha needs to sell a mobile phone. She is writing down the advantages and benefits of the different phones. She is writing a ___?.

A

Financial statement

B

Service statement

C

FAB statement

D

Bill

Question 27 1 Marks

Loyal Customers are those who ________.

A

Keep coming back to the same shop

B

Hate the shop

C

Buy a product/a service for the first time

D

Ask for more discount

Question 28 1 Marks

FAB means _____?

A

Features, Advantages, Benefits

B

Features, Advices, Benefits

C

Five, Advertisements , Boards

D

Festival, Adventure, Behalf

Question 29 1 Marks

What is the service given to the customer before, during or after a purchase called?

A

Customer service

B

Auto Service

C

Management Service

D

None of these

Question 30 1 Marks

What does the growth of a business depend on?

A

How you talk to cusomers

B

How you take feedback from customers

C

How you help customers

D

All of these

Question 31 1 Marks

Ravi has a customer who bargains a lot. The customer wants to buy a dress that costs 500 rupees but only wants to pay 300 rupees. What should Ravi do?

A

Tell the customer to go away

B

Give the dress for 300 rupees

C

Talk to the customer and sell the dress for 400 rupees

D

Do nothing

Question 32 1 Marks

Swati needs to sell a laptop. She can use the _________technique to sell it.

A

FAB

B

TAB

C

Cross selling

D

Probing

Question 33 1 Marks

Customers sharing their experience and opinion about a product is called _____.

A

Customer Support

B

Customer Feedback

C

Customer Probing

D

Customer ID

Question 34 1 Marks

Pushpa and Kavya have opened a shop for baby clothes in Bangalore and Chennai. Bangalore outlet is gaining more popularity and profit? What might be the reason?

A

Good customer relationship in Bangalore shop

B

Chennai is very hot

C

There are more babies in Bangalore

D

No reasons

Question 35 1 Marks

Why is it important to use selling techniques?

A

To look confident

B

To make friends with customers

C

To have fun

D

To connect with customers & make sure they make a purchase

Question 36 1 Marks

Closing sales technique is an essential skill for a _____.

A

Sales person

B

Child

C

Manager

D

Clerk

Question 37 1 Marks

Harish has taken up his family business of ironing clothes. His customers are not happy with the service. What should Harish do to make his business better?

A

Increase the cost

B

Give better customer service

C

Stop the business

D

Change the business

Question 38 1 Marks

__________is a sales technique that aims to market additional products to the customers.

A

Probing

B

Cross selling

C

FAB

D

Lying

Question 39 1 Marks

___is a way to understand the customer's needs and emotions by asking questions.

A

Apologising

B

Probing

C

Explaining

D

Assuming

Question 40 1 Marks

Sales person tells the customer 'the offer exists today only'. This sales technique is called____________.

A

Now or never close

B

Summary close

C

Question close

D

Opening technique

Question 41 1 Marks

A dissatisfied customer means ________.

A

Happy customer

B

Beautiful customer

C

Unhappy customer

D

Old customer

Question 42 1 Marks

A hotel asked its customer's to fill customer satisfaction survey. What are they trying to do?

A

Sell more hotels

B

Collect customer feedback

C

Advertise their hotel

D

Promote their hotel

Question 43 1 Marks

A customer who buys a product for the first time is a___?.

A

Bargaining customer

B

Vendor

C

New customer

D

Researching customer

Question 44 1 Marks

Sudha buys vegetables from Karthik's shop. She is happy with the quality and prices. She can help Karthik's business improve by _____.

A

Sharing good words about the shop

B

Watching the shop

C

Hating Karthik

D

Buying vegetables from other shop

Question 45 1 Marks

Tapsi is at a clothes shop to buy a gift for her friend. She can't decide which clothes to pick. How can the salesperson help Tapsi?

A

By asking open questions

B

By asking probing questions

C

By asking closed questions

D

By asking open, probing and closed questions

Question 46 1 Marks

Caring for customers is key to growing your business. What does this mean?

A

Care for what customers want

B

Care for customers when they are sick

C

Care for customers at their home

D

Care for keys

Question 47 1 Marks

A person who buys a product is a _____.

A

Student

B

Customer

C

Seller

D

Servicer

Question 48 1 Marks

Probing for customer needs means ________.

A

To celebrate with customers

B

Get angry with the customer

C

To ask customers what they need

D

To give discount

Question 49 1 Marks

Meena sells milk packets. One day, she got a dissatisfied (unhappy) customer because the milk was spoilt. What should Meena NOT do now?

A

Say sorry to the customer

B

Quickly give another packet of milk

C

Make sure the customer is happy

D

Get angry with the customer

Question 50 1 Marks

Now or never close, summary close and question close are 3 important _____.

A

Opening techniques

B

Probing techniques

C

Closing Techniques

D

Discount