Quiz Questions - EMPLOYABILITY SKILLS MONTHLY TEST

Question 1 1 Marks

Ramesh wanted to collect 50 stamps in 6 months. So, he started by collecting two stamps every week. This is a _______goal.

A

Short-term

B

Life-time

C

Long-term

D

Unrealistic

Question 2 1 Marks

Nithya aims to achieve a score of 75% in her 10th- grade exams by the end of the academic year. This is a ________goal.

A

SMART

B

STAR

C

Great

D

Life-time

Question 3 1 Marks

SMART stands for ________.

A

Specific, Measurable, Achievable, Relevant, and Time-Bound.

B

Specific, Measurable, Archive, Relevant, and Time-Bound.

C

Specific, Measurable, Achievable, Relevant, and Trim

D

Specific, Memorable, Achievable, Relevant, and Time-Bound.

Question 4 1 Marks

The goal that someone plans to achieve within a year is called a________.

A

Long term goal

B

Steps

C

Milestone

D

Desire

Question 5 1 Marks

A ______is something you really want in life. You plan and take the right actions to make it happen.

A

Dream

B

Desire

C

Goal

D

None of these

Question 6 1 Marks

A person who buys a product is a _____.

A

Student

B

Customer

C

Seller

D

Servicer

Question 7 1 Marks

What is the service given to the customer before, during or after a purchase called?

A

Customer service

B

Auto Service

C

Management Service

D

None of these

Question 8 1 Marks

What does the growth of a business depend on?

A

How you talk to cusomers

B

How you take feedback from customers

C

How you help customers

D

All of these

Question 9 1 Marks

Harish has taken up his family business of ironing clothes. His customers are not happy with the service. What should Harish do to make his business better?

A

Increase the cost

B

Give better customer service

C

Stop the business

D

Change the business

Question 10 1 Marks

Pushpa and Kavya have opened a shop for baby clothes in Bangalore and Chennai. Bangalore outlet is gaining more popularity and profit? What might be the reason?

A

Good customer relationship in Bangalore shop

B

Chennai is very hot

C

There are more babies in Bangalore

D

No reasons

Question 11 1 Marks

A dissatisfied customer means ________.

A

Happy customer

B

Beautiful customer

C

Unhappy customer

D

Old customer

Question 12 1 Marks

A customer who buys a product for the first time is a___?.

A

Bargaining customer

B

Vendor

C

New customer

D

Researching customer

Question 13 1 Marks

Loyal Customers are those who ________.

A

Keep coming back to the same shop

B

Hate the shop

C

Buy a product/a service for the first time

D

Ask for more discount

Question 14 1 Marks

Ravi has a customer who bargains a lot. The customer wants to buy a dress that costs 500 rupees but only wants to pay 300 rupees. What should Ravi do?

A

Tell the customer to go away

B

Give the dress for 300 rupees

C

Talk to the customer and sell the dress for 400 rupees

D

Do nothing

Question 15 1 Marks

Meena sells milk packets. One day, she got a dissatisfied (unhappy) customer because the milk was spoilt. What should Meena NOT do now?

A

Say sorry to the customer

B

Quickly give another packet of milk

C

Make sure the customer is happy

D

Get angry with the customer

Question 16 1 Marks

Probing for customer needs means ________.

A

To celebrate with customers

B

Get angry with the customer

C

To ask customers what they need

D

To give discount

Question 17 1 Marks

Caring for customers is key to growing your business. What does this mean?

A

Care for what customers want

B

Care for customers when they are sick

C

Care for customers at their home

D

Care for keys

Question 18 1 Marks

Which of these is a bad practice in a workplace?

A

Open and honest communication

B

Opportunity to grow in the company

C

Good work- life balance

D

No trust between co- workers

Question 19 1 Marks

Good, professional relationship with co-workers can give the feeling of____________.

A

Job satisfaction

B

Fear

C

Confusion

D

Negative energy

Question 20 1 Marks

How can we save resources on our planet?

A

Use less electricity

B

Create less pollution

C

Use less plastic

D

All of these

Question 21 1 Marks

Ganesh greets his co-workers every day. He is trying to maintain ______at work.

A

his authority

B

good relationships

C

frustration

D

power

Question 22 1 Marks

Kim has a habit of switching off her desktop and PC when not in use. This helps to ________energy at the workplace.

A

Spend

B

Waste

C

Conserve (Save)

D

Practice

Question 23 1 Marks

_____is the process of taking steps to look neat and presentable.

A

Grooming

B

Brooming

C

Caring

D

Uniform

Question 24 1 Marks

Why is personal grooming important?

A

It creates a positive first impression.

B

It helps you feel confident.

C

It shows self- discipline.

D

All of these

Question 25 1 Marks

During an industrial visit or an interview we have to dress ___?.

A

formally

B

dirty

C

in pajamas

D

casually