Quiz Questions

COMMUNICATIONS SKILLS (ITISKILL7423YY)

Question 1 1 Marks
We can share our thoughts, ideas and feelings through ___?.
A
Communication
B
Reading
C
Watching
D
Hearing
Question 2 1 Marks
Effective communication needs to be -
A
Simple
B
Clear
C
Complete
D
All of these
Question 3 1 Marks
Which among these is a type of communication?
A
Verbal
B
Non-Verbal
C
Visual
D
All of these
Question 4 1 Marks
Nitya wanted to discuss an issue with her teammates. What type of communication is it?
A
Written
B
Verbal
C
Image
D
Video
Question 5 1 Marks
The way we sit, our facial expression and body language show____________ communication.
A
non- verbal
B
verbal
C
informal
D
written
Question 6 1 Marks
Verbal communication is the use of _____.
A
Sign
B
Words
C
Maths
D
Images
Question 7 1 Marks
Forms of verbal communication are ____.
A
Making eye contact
B
Thinking
C
Writing and Speaking
D
Dancing
Question 8 1 Marks
Clear communication leads to _____.
A
Different work
B
Opposite work
C
Slow work
D
Faster work
Question 9 1 Marks
Seetha is speaking to her customers to understand how to improve her business. What type of communication is this?
A
Verbal Communication
B
Non-Verbal Communication
C
No Communication
D
Written communication
Question 10 1 Marks
Raj and Tej talk to each other only on the phone. What type of communication is this?
A
Sign communication
B
Non-Verbal Communication
C
Verbal Communication
D
Written communication
Question 11 1 Marks
Letter is a form of__________communication.
A
Non-verbal
B
Spoken
C
Written
D
Telephone
Question 12 1 Marks
A formal letter can be used for ___________purposes.
A
Boring
B
Official
C
Friendship
D
Fighting
Question 13 1 Marks
'Reg' in the letter means ____.
A
Regarding
B
Subject
C
Greetings
D
Body
Question 14 1 Marks
Tom received a letter, but it did not have any details of who sent it. The letter was missing the_____________?address.
A
Receiver?s
B
Sender?s
C
Greetings
D
Subject
Question 15 1 Marks
Sam wanted to apply for a job. He thought of writing a cover letter to the company. But his friend suggested to attach ________with the cover letter.
A
Brochure
B
Leave
C
Formal
D
Resume
Question 16 1 Marks
Which is not a type of non-verbal communication ?
A
E-mail
B
Eye-contact
C
Hand movements
D
Facial expression
Question 17 1 Marks
Shouting shows we are angry. Talking very slowly shows we are tired or sleepy. What part of non-verbal communication helps us understand this?
A
Smile
B
Hand movements
C
Tone of voice
D
Eye movements
Question 18 1 Marks
Distance between yourself and the other person is called ________.
A
Spatial distance
B
Relationship
C
Informal
D
Close
Question 19 1 Marks
When talking to our co-workers, we should not stand or sit __________ to them.
A
too close
B
opposite
C
In front of
D
next to
Question 20 1 Marks
Cherry is going for an interview. What should she not do?
A
Wear formal dress
B
Apply too much makeup or perfume
C
Take her resume
D
Wear clean clothes
Question 21 1 Marks
You can speak to your friend________.
A
Formally
B
Informally
C
By reading their mind
D
By dancing
Question 22 1 Marks
Which is not a type of communication?
A
Verbal
B
Non-verbal
C
Written
D
Driving
Question 23 1 Marks
Formal communication is used at ___?.
A
Friend
B
House
C
Party
D
Workplace
Question 24 1 Marks
Vinod met his new manager at his workplace. He had to ______himself first.
A
Thank
B
Introduce
C
Appreciate
D
Praise
Question 25 1 Marks
Whenever we are communicating we have to be dressed appropriately, maintain our body language and maintain ___?.
A
a very loud volume
B
make up
C
eye contact
D
silence
Question 26 1 Marks
Exchange of ideas happen through _______.
A
Communication
B
Listening
C
Watching
D
Singing
Question 27 1 Marks
At workplace, communication must follow the _______.
A
Ideas
B
Text
C
6Cs
D
Close
Question 28 1 Marks
Organizations communicate mainly through _____.
A
Letters
B
E-mails
C
Project
D
Unfamiliar words
Question 29 1 Marks
In a meeting, Surya speaks in Hindi. Some of his team members understand both English & Hindi, while others only know English. What should Surya do?
A
Speak in Hindi
B
Scold people
C
Stop talking
D
Speak in English
Question 30 1 Marks
Which communication method should be used to share confidential information and documents in the workplace?
A
WhatsApp
B
Email
C
Instagram
D
Phone
Question 31 1 Marks
What can make it difficult to communicate in the workplace?
A
Language differences
B
Use of unfamiliar words
C
Differences in communication styles
D
All of these
Question 32 1 Marks
The concept of _____best describes importance of teamwork.
A
Conflict
B
Synergy
C
Team
D
Group
Question 33 1 Marks
Sharing will help everyone feel involved and _____.
A
Happy
B
Sad
C
Motivated
D
Close
Question 34 1 Marks
Ram, Vinay and Sandeep are working as a team to finish the geography project. Vinay is sharing his thoughts. What are Vinay and Sandeep supposed to do?
A
Listen actively
B
Play
C
Go around the school
D
None of these
Question 35 1 Marks
Tina and Lyra's team are working together to finish the school painting project. What should both the teams do to finish the project?
A
Resist
B
Share resposibility
C
Fight
D
Argue
Question 36 1 Marks
Argument or disagreement between two groups of people is called__________.
A
Teamwork
B
Conflict
C
Happiness
D
Fun
Question 37 1 Marks
Conflict usually creates ______?.
A
Negative emotions
B
Positive emotions
C
Happy emotions
D
Enjoyment
Question 38 1 Marks
Conflict in workplace affects ___?.
A
ability to work
B
salary
C
environment
D
weather
Question 39 1 Marks
James had to meet his team members Suraj, Reena and Nagma on Friday. James called Suraj and Reena. But he did not inform Nagma. This is an example of__________.
A
Poor communication
B
Typing error
C
Stress
D
Poor listening
Question 40 1 Marks
Shwetha and Rakshit are coworkers. They are angry with each other because they have not completed a project properly. Which is a good way to resolve such conflicts in the workplace?
A
Quit the job
B
Find different ways to solve the problem
C
Ignore each other
D
File a police complaint
Question 41 1 Marks
Negative comments made about our action or performance is called _____.
A
Appreciation
B
Congratulations
C
Criticism
D
Reward
Question 42 1 Marks
If a person recieves harsh, unfair and very negative criticism, they feel very unhappy. What type of criticism is this?
A
Helpful criticism
B
Fair criticism
C
Unfair criticism
D
Positive criticism
Question 43 1 Marks
During criticism we must remain ______and _______to the person.
A
happy and joyful
B
calm and listen
C
shout and cry
D
fight and cry
Question 44 1 Marks
Priya received constructive (helpful) criticism from her manager about her latest project. What should she do?
A
Listen
B
Understand
C
Thank her manager
D
All of these
Question 45 1 Marks
Kishore's manager gave him positive and negative feedback. Kishore is feeling confused. What should he do next?
A
Calm down and think
B
Try to understand the positive points given by his manager
C
Try to understand the negative points given by the manager
D
All of these
Question 46 1 Marks
We start communicating when we are_____________.
A
Adults
B
Parents
C
Children
D
Old
Question 47 1 Marks
Rita talks to her customers. But she is unable to understand what they say. What should she do?
A
Improve her listening skills
B
Stop talking to them
C
Fight with customers
D
Stop her business
Question 48 1 Marks
You are unable to share your message properly in an email. Which skill should you improve?
A
Written communication
B
Speaking
C
Reading
D
Playing
Question 49 1 Marks
You are scared to communicate with others. What are some ways to solve this problem?
A
Find your strengths about communication
B
Find your weakness about communication
C
Find ways to improve & learn more about your weakness
D
All of these
Question 50 1 Marks
How should you respond to constructive feedback from someone?
A
Listen and understand
B
Argue with the person
C
Feel nervous
D
Ignore the feedback