Quiz Questions - ITI Quiz - 23-Apr-2026 09:13 AM

Question 1 1 Marks

A person who buys a product is a _____.

A

Student

B

Customer

C

Seller

D

Servicer

Question 2 1 Marks

What is the service given to the customer before, during or after a purchase called?

A

Customer service

B

Auto Service

C

Management Service

D

None of these

Question 3 1 Marks

What does the growth of a business depend on?

A

How you talk to cusomers

B

How you take feedback from customers

C

How you help customers

D

All of these

Question 4 1 Marks

Harish has taken up his family business of ironing clothes. His customers are not happy with the service. What should Harish do to make his business better?

A

Increase the cost

B

Give better customer service

C

Stop the business

D

Change the business

Question 5 1 Marks

Pushpa and Kavya have opened a shop for baby clothes in Bangalore and Chennai. Bangalore outlet is gaining more popularity and profit? What might be the reason?

A

Good customer relationship in Bangalore shop

B

Chennai is very hot

C

There are more babies in Bangalore

D

No reasons

Question 6 1 Marks

A dissatisfied customer means ________.

A

Happy customer

B

Beautiful customer

C

Unhappy customer

D

Old customer

Question 7 1 Marks

A customer who buys a product for the first time is a___?.

A

Bargaining customer

B

Vendor

C

New customer

D

Researching customer

Question 8 1 Marks

Loyal Customers are those who ________.

A

Keep coming back to the same shop

B

Hate the shop

C

Buy a product/a service for the first time

D

Ask for more discount

Question 9 1 Marks

Ravi has a customer who bargains a lot. The customer wants to buy a dress that costs 500 rupees but only wants to pay 300 rupees. What should Ravi do?

A

Tell the customer to go away

B

Give the dress for 300 rupees

C

Talk to the customer and sell the dress for 400 rupees

D

Do nothing

Question 10 1 Marks

Meena sells milk packets. One day, she got a dissatisfied (unhappy) customer because the milk was spoilt. What should Meena NOT do now?

A

Say sorry to the customer

B

Quickly give another packet of milk

C

Make sure the customer is happy

D

Get angry with the customer

Question 11 1 Marks

Probing for customer needs means ________.

A

To celebrate with customers

B

Get angry with the customer

C

To ask customers what they need

D

To give discount

Question 12 1 Marks

Caring for customers is key to growing your business. What does this mean?

A

Care for what customers want

B

Care for customers when they are sick

C

Care for customers at their home

D

Care for keys

Question 13 1 Marks

___is a way to understand the customer's needs and emotions by asking questions.

A

Apologising

B

Probing

C

Explaining

D

Assuming

Question 14 1 Marks

Tapsi is at a clothes shop to buy a gift for her friend. She can't decide which clothes to pick. How can the salesperson help Tapsi?

A

By asking open questions

B

By asking probing questions

C

By asking closed questions

D

By asking open, probing and closed questions

Question 15 1 Marks

Sudha buys vegetables from Karthik's shop. She is happy with the quality and prices. She can help Karthik's business improve by _____.

A

Sharing good words about the shop

B

Watching the shop

C

Hating Karthik

D

Buying vegetables from other shop

Question 16 1 Marks

Why is it important to use selling techniques?

A

To look confident

B

To make friends with customers

C

To have fun

D

To connect with customers & make sure they make a purchase

Question 17 1 Marks

__________is a sales technique that aims to market additional products to the customers.

A

Probing

B

Cross selling

C

FAB

D

Lying

Question 18 1 Marks

FAB means _____?

A

Features, Advantages, Benefits

B

Features, Advices, Benefits

C

Five, Advertisements , Boards

D

Festival, Adventure, Behalf

Question 19 1 Marks

Swati needs to sell a laptop. She can use the _________technique to sell it.

A

FAB

B

TAB

C

Cross selling

D

Probing

Question 20 1 Marks

Smitha needs to sell a mobile phone. She is writing down the advantages and benefits of the different phones. She is writing a ___?.

A

Financial statement

B

Service statement

C

FAB statement

D

Bill

Question 21 1 Marks

Customers sharing their experience and opinion about a product is called _____.

A

Customer Support

B

Customer Feedback

C

Customer Probing

D

Customer ID

Question 22 1 Marks

Closing sales technique is an essential skill for a _____.

A

Sales person

B

Child

C

Manager

D

Clerk

Question 23 1 Marks

Now or never close, summary close and question close are 3 important _____.

A

Opening techniques

B

Probing techniques

C

Closing Techniques

D

Discount

Question 24 1 Marks

A hotel asked its customer's to fill customer satisfaction survey. What are they trying to do?

A

Sell more hotels

B

Collect customer feedback

C

Advertise their hotel

D

Promote their hotel

Question 25 1 Marks

Sales person tells the customer 'the offer exists today only'. This sales technique is called____________.

A

Now or never close

B

Summary close

C

Question close

D

Opening technique