Quiz Questions

Question 1 1 Marks

Emotions can be expressed through your ____.

A

Height

B

Weight

C

Voice

D

Situation

Question 2 1 Marks

Sudha says, ?I feel that these lights are too bright". What is she communicating?

A

Question

B

Answer

C

Idiom

D

Opinion Phrase

Question 3 1 Marks

John does not agree with his coworker about a task. How should he communicate his disagreement?

A

You don't know anything.

B

I respectfully disagree with what you are saying.

C

You are wrong!

D

I will just do it my way.

Question 4 1 Marks

Effective communication is to both _______.

A

speak and listen well

B

speak well

C

see well

D

learn well

Question 5 1 Marks

We should _____?instructions in the classroom.

A

learn

B

listen to

C

forget

D

ignore

Question 6 1 Marks

Listening is important to _____?the information given.

A

forget

B

overcome

C

understand

D

disobey

Question 7 1 Marks

Rahul spends 30 minutes everyday watching news. He writes down few sentences about what is said. What is he trying to do?

A

Practicing listening

B

Practicing News

C

Practicing Movements

D

None of these

Question 8 1 Marks

Teacher Meena advised her students to write down 2 or 3 sentences when she explains the lesson. How does it help the students?

A

Speak

B

Recollect what she said

C

Write

D

Read

Question 9 1 Marks

Things or activities that we enjoy are ___?.

A

Dislikes

B

Negative

C

Emotions

D

Likes

Question 10 1 Marks

Dislikes are things towards which we have ___?.

A

Negative emotion

B

Positive emotion

C

Likes

D

Interests

Question 11 1 Marks

I adore? phrase is used to express _____of something.

A

A dislike

B

A bad feeling

C

A strong admiration

D

A poor admiration

Question 12 1 Marks

Naveen is fond of dogs, but Sheetal hates dogs. In this sentence who likes dogs?

A

Sheetal

B

Naveen

C

Both Sheetal and Naveen

D

Dog

Question 13 1 Marks

Smith! Would you like playing cricket or football this evening? If Smith likes to play both how will he answer? _____?playing any of them.

A

I don?t mind

B

I hate

C

I want

D

I won?t

Question 14 1 Marks

Formal greetings are used in _____.

A

Family

B

Workplace

C

House

D

Friends

Question 15 1 Marks

___greetings are used while speaking to friends and family.

A

Formal

B

Due

C

Informal

D

No

Question 16 1 Marks

Which of these is an informal greeting?

A

Good day

B

Good morning

C

Good evening

D

Hey

Question 17 1 Marks

Malini is attending her new school today. She introduces herself as _____.

A

Good bye

B

Hello everyone!

C

What?s up guys

D

Longtime everyone

Question 18 1 Marks

Sanju met her cousin Keerti accidentally in a mall. How should she greet her?

A

Long time, no see!

B

What are you doing here?

C

Thank you!

D

Take care!

Question 19 1 Marks

When you ask someone something it is ____.

A

Answer

B

Blank

C

Question

D

Response

Question 20 1 Marks

Question always end with a ___?.

A

Comma ,

B

Question mark ?

C

Exclamation mark !

D

Full stop .

Question 21 1 Marks

____questions give clear indication of the information the person wants to know.

A

Wh-

B

Yes or No

C

No

D

Closed questions

Question 22 1 Marks

Vinutha was questioned whether she has completed her degree in an interview. How should she respond stating that she has completed?

A

Yes

B

No

C

Yes, I have completed my degree

D

Completed my degree

Question 23 1 Marks

Tutor asked his student whether he knew to use Windows? How should the student answer?

A

Done

B

Yes, I know how to use Windows

C

Yup

D

I will know

Question 24 1 Marks

When two or more people give their thoughts and views on a topic. It is called a_______.

A

Speaking

B

Listening

C

Reading

D

Group discussion

Question 25 1 Marks

Group discussion helps us ___?.

A

argue

B

have fun

C

create problems

D

learn more and solve big problems

Question 26 1 Marks

Which of these should not be used to express your opinion in a group discussion?

A

It seems to me that

B

Listen to me

C

In my opinion

D

I don?t quite agree

Question 27 1 Marks

Mahesh and his team discussed about the steps to be followed to complete the project at the earliest. He was happy with the suggestions given by his teammates and granted to follow the same. How would he convey it?

A

I agree with your plan of action

B

You must follow what I tell you

C

Don?t come here to talk

D

I don?t agree with your plan

Question 28 1 Marks

Rita had to attend a group discussion on behalf of her company. What is she supposed to do before the meeting?

A

Attend party

B

Attend classes

C

Be prepared about the topic

D

Take leave

Question 29 1 Marks

A person who makes a call__________

A

Keypad

B

Caller

C

Phase

D

Contacts

Question 30 1 Marks

Receiver is a person who _____the call.

A

Blocks

B

Dials

C

Receives

D

Rejects

Question 31 1 Marks

Phone call has ___phases

A

End

B

Middle

C

Different

D

Three

Question 32 1 Marks

Bindu receives a call from JJ company promoting a discount sale. She couldn?t clearly hear the details. How is she supposed to ask the person to repeat the information?

A

What is it?

B

Could you please repeat?

C

Speak loud

D

I don?t know

Question 33 1 Marks

Harish made a call to the Senior manager in a company. How is he supposed to start the conversation.?

A

Greet the person

B

Purpose of call

C

Thank the person

D

Good bye

Question 34 1 Marks

Document which has details of a job is ___?.

A

Letter

B

Resume

C

Job Description

D

Report

Question 35 1 Marks

Job title is the name of ____.

A

Company name

B

Role you join

C

Company Job

D

Summary

Question 36 1 Marks

Which of these is not a positive word about your work?

A

Fun

B

Exciting

C

Boring

D

Interesting

Question 37 1 Marks

A person who works with us is called a___?.

A

Friend

B

Coworker

C

Family

D

Relative

Question 38 1 Marks

Ram is answering an interview question about his previous workplace. He didn't like his teammates. They argued a lot. Should he share this with the interviewer?

A

Yes, he should blame his team- mates for all the problems.

B

No, he should avoid speaking negatively about his teammates.

C

Yes, he should discuss all the arguments in detail.

D

Yes, why not!

Question 39 1 Marks

Ryan wants to speak to HR about his work. He should specify the name of his job, place of work and ___?.

A

Team mates

B

Senior name

C

His needs

D

Some information about his responsibilities

Question 40 1 Marks

Most of the government job calls will be in ___format.

A

Paper format

B

Direct

C

Indirect

D

In person

Question 41 1 Marks

An introduction letter is a ____.

A

E-mail

B

Cover letter

C

Leave Letter

D

Resume

Question 42 1 Marks

Seetha is speaking to her customers to understand how to improve her business. What type of communication is this?

A

Verbal Communication

B

Non-Verbal Communication

C

No Communication

D

Written communication

Question 43 1 Marks

Raj and Tej talk to each other only on the phone. What type of communication is this?

A

Sign communication

B

Non-Verbal Communication

C

Verbal Communication

D

Written communication

Question 44 1 Marks

Letter is a form of__________communication.

A

Non-verbal

B

Spoken

C

Written

D

Telephone

Question 45 1 Marks

A formal letter can be used for ___________purposes.

A

Boring

B

Official

C

Friendship

D

Fighting

Question 46 1 Marks

Vinod met his new manager at his workplace. He had to ______himself first.

A

Thank

B

Introduce

C

Appreciate

D

Praise

Question 47 1 Marks

James had to meet his team members Suraj, Reena and Nagma on Friday. James called Suraj and Reena. But he did not inform Nagma. This is an example of__________.

A

Poor communication

B

Typing error

C

Stress

D

Poor listening

Question 48 1 Marks

During criticism we must remain and _to the person.

A

happy and joyful

B

calm and listen

C

shout and cry

D

fight and cry

Question 49 1 Marks

You are unable to share your message properly in an email. Which skill should you improve?

A

Written communication

B

Speaking

C

Reading

D

Playing

Question 50 1 Marks

FAB means _____?

A

Features, Advantages, Benefits

B

Features, Advices, Benefits

C

Five, Advertisements , Boards

D

Festival, Adventure, Behalf

Question 51 1 Marks

Swati needs to sell a laptop. She can use the _________technique to sell it.

A

FAB

B

TAB

C

Cross selling

D

Probing

Question 52 1 Marks

Smitha needs to sell a mobile phone. She is writing down the advantages and benefits of the different phones. She is writing a ___?.

A

Financial statement

B

Service statement

C

FAB statement

D

Bill

Question 53 1 Marks

Customers sharing their experience and opinion about a product is called _____.

A

Customer Support

B

Customer Feedback

C

Customer Probing

D

Customer ID

Question 54 1 Marks

Closing sales technique is an essential skill for a _____.

A

Sales person

B

Child

C

Manager

D

Clerk

Question 55 1 Marks

Now or never close, summary close and question close are 3 important _____.

A

Opening techniques

B

Probing techniques

C

Closing Techniques

D

Discount

Question 56 1 Marks

A hotel asked its customer's to fill customer satisfaction survey. What are they trying to do?

A

Sell more hotels

B

Collect customer feedback

C

Advertise their hotel

D

Promote their hotel

Question 57 1 Marks

Sales person tells the customer 'the offer exists today only'. This sales technique is called____________.

A

Now or never close

B

Summary close

C

Question close

D

Opening technique

Question 58 1 Marks

Physical body and the sexual organs that we are born with refers to person's______?.

A

Gender

B

Sex

C

Age

D

Biodata

Question 59 1 Marks

_____ is a belief/idea which may not be true.

A

Sex

B

Gender

C

Stereotype

D

Feminine

Question 60 1 Marks

People who are born in one sex, but they know that they belong to another sex are______?.

A

Transpersons

B

Stereotypical

C

Males

D

Females

Question 61 1 Marks

Even though Roopa is highly efficient at her job, her manager gives most of the field/travel related projects to Ramesh. This can be an example of_____?

A

Stereotype

B

Trust

C

Diversity

D

Equality

Question 62 1 Marks

Azim wants to learn dancing and challange the gender stereotype that only women should learn dancing. It is completely ________.

A

wrong

B

Impossible

C

funny

D

okay

Question 63 1 Marks

__________can lead to division of people, communites and familes.

A

Gender equality

B

Respecting all people

C

Gender discrimination

D

Same rights

Question 64 1 Marks

When discrimination is done to help someone in need, that is called______discrimination.

A

situational

B

gender

C

positive

D

negative

Question 65 1 Marks

John wasn't selected for a job because he is a man. What type of discrimination is this?

A

Age discrimination

B

Color discrimination

C

Gender discrimination

D

Education discrimination

Question 66 1 Marks

In India, the number of boys/men who can get education is much higher than girls/women. What type of discrimination is this?

A

Color discrimination

B

Religion based discrimination

C

Age discrimination

D

Gender discrimination

Question 67 1 Marks

Equality means in the same situation, people have the_________________.

A

Same rights

B

Same age

C

Same color

D

Same height

Question 68 1 Marks

Irrespective of their gender identities, all people must have the same rights. This is called _______.

A

Gender equality

B

Gender Stereotype

C

Gender Descrimination

D

Gender rights

Question 69 1 Marks

Women and men are often not paid the same salary for the same job. This is known as _______.

A

Gender gap

B

Gender pay gap

C

Learning gap

D

Nutrition gap

Question 70 1 Marks

Tanvi's team has many barriers to having a diverse workforce. This may lead to _______.

A

Better communication

B

Conflicts affecting work

C

Good teamwork

D

Increased productivity

Emotions can be expressed through your ____.

Sudha says, ?I feel that these lights are too bright". What is she communicating?

John does not agree with his coworker about a task. How should he communicate his disagreement?

Effective communication is to both _______.

We should _____?instructions in the classroom.

Listening is important to _____?the information given.

Rahul spends 30 minutes everyday watching news. He writes down few sentences about what is said. What is he trying to do?

Teacher Meena advised her students to write down 2 or 3 sentences when she explains the lesson. How does it help the students?

Things or activities that we enjoy are ___?.

Dislikes are things towards which we have ___?.

I adore? phrase is used to express _____of something.

Naveen is fond of dogs, but Sheetal hates dogs. In this sentence who likes dogs?

Smith! Would you like playing cricket or football this evening? If Smith likes to play both how will he answer? _____?playing any of them.

Formal greetings are used in _____.

___greetings are used while speaking to friends and family.

Which of these is an informal greeting?

Malini is attending her new school today. She introduces herself as _____.

Sanju met her cousin Keerti accidentally in a mall. How should she greet her?

When you ask someone something it is ____.

Question always end with a ___?.

____questions give clear indication of the information the person wants to know.

Vinutha was questioned whether she has completed her degree in an interview. How should she respond stating that she has completed?

Tutor asked his student whether he knew to use Windows? How should the student answer?

When two or more people give their thoughts and views on a topic. It is called a_______.

Group discussion helps us ___?.

Which of these should not be used to express your opinion in a group discussion?

Mahesh and his team discussed about the steps to be followed to complete the project at the earliest. He was happy with the suggestions given by his teammates and granted to follow the same. How would he convey it?

Rita had to attend a group discussion on behalf of her company. What is she supposed to do before the meeting?

A person who makes a call__________

Receiver is a person who _____the call.

Phone call has ___phases

Bindu receives a call from JJ company promoting a discount sale. She couldn?t clearly hear the details. How is she supposed to ask the person to repeat the information?

Harish made a call to the Senior manager in a company. How is he supposed to start the conversation.?

Document which has details of a job is ___?.

Job title is the name of ____.

Which of these is not a positive word about your work?

A person who works with us is called a___?.

Ram is answering an interview question about his previous workplace. He didn't like his teammates. They argued a lot. Should he share this with the interviewer?

Ryan wants to speak to HR about his work. He should specify the name of his job, place of work and ___?.

Most of the government job calls will be in ___format.

An introduction letter is a ____.

Seetha is speaking to her customers to understand how to improve her business. What type of communication is this?

Raj and Tej talk to each other only on the phone. What type of communication is this?

Letter is a form of__________communication.

A formal letter can be used for ___________purposes.

Vinod met his new manager at his workplace. He had to ______himself first.

James had to meet his team members Suraj, Reena and Nagma on Friday. James called Suraj and Reena. But he did not inform Nagma. This is an example of__________.

During criticism we must remain ______and _______to the person.

You are unable to share your message properly in an email. Which skill should you improve?

FAB means _____?

Swati needs to sell a laptop. She can use the _________technique to sell it.

Smitha needs to sell a mobile phone. She is writing down the advantages and benefits of the different phones. She is writing a ___?.

Customers sharing their experience and opinion about a product is called _____.

Closing sales technique is an essential skill for a _____.

Now or never close, summary close and question close are 3 important _____.

A hotel asked its customer's to fill customer satisfaction survey. What are they trying to do?

Sales person tells the customer 'the offer exists today only'. This sales technique is called____________.

Physical body and the sexual organs that we are born with refers to person's______?.

_____ is a belief/idea which may not be true.

People who are born in one sex, but they know that they belong to another sex are______?.

Even though Roopa is highly efficient at her job, her manager gives most of the field/travel related projects to Ramesh. This can be an example of_____?

Azim wants to learn dancing and challange the gender stereotype that only women should learn dancing. It is completely ________.

__________can lead to division of people, communites and familes.

When discrimination is done to help someone in need, that is called______discrimination.

John wasn't selected for a job because he is a man. What type of discrimination is this?

In India, the number of boys/men who can get education is much higher than girls/women. What type of discrimination is this?

Equality means in the same situation, people have the_________________.

Irrespective of their gender identities, all people must have the same rights. This is called _______.

Women and men are often not paid the same salary for the same job. This is known as _______.

Tanvi's team has many barriers to having a diverse workforce. This may lead to _______.

During criticism we must remain and _to the person.