Quiz Questions - MONTHLY TEST

Question 1 1 Marks

A person who buys a product is a _____.

A

Student

B

Customer

C

Seller

D

Servicer

Question 2 1 Marks

What is the service given to the customer before, during or after a purchase called?

A

Customer service

B

Auto Service

C

Management Service

D

None of these

Question 3 1 Marks

What does the growth of a business depend on?

A

How you talk to cusomers

B

How you take feedback from customers

C

How you help customers

D

All of these

Question 4 1 Marks

A dissatisfied customer means ________.

A

Happy customer

B

Beautiful customer

C

Unhappy customer

D

Old customer

Question 5 1 Marks

A customer who buys a product for the first time is a___?.

A

Bargaining customer

B

Vendor

C

New customer

D

Researching customer

Question 6 1 Marks

Loyal Customers are those who ________.

A

Keep coming back to the same shop

B

Hate the shop

C

Buy a product/a service for the first time

D

Ask for more discount

Question 7 1 Marks

Probing for customer needs means ________.

A

To celebrate with customers

B

Get angry with the customer

C

To ask customers what they need

D

To give discount

Question 8 1 Marks

Caring for customers is key to growing your business. What does this mean?

A

Care for what customers want

B

Care for customers when they are sick

C

Care for customers at their home

D

Care for keys

Question 9 1 Marks

Why is it important to use selling techniques?

A

To look confident

B

To make friends with customers

C

To have fun

D

To connect with customers & make sure they make a purchase

Question 10 1 Marks

Swati needs to sell a laptop. She can use the _________technique to sell it.

A

FAB

B

TAB

C

Cross selling

D

Probing